Who we are:
RTR Meat Commodities
Registration Number :2018 / 107696 / 07
Our returns policy is set according to comply and align with the provisions of the Consumer Protection Act.
If you are not satisfied with the quality of a perishable product, based on a physical defect of the product (meaning that the product is objectively not complying with the required standard), you may return the product for a refund and/or replacement, subject to the following. Proof of purchase is provided; and the product with/in its original packaging is returned, and reason for return should be that the product is defective or sub-standard product. It is very important to note that most of our products are perishable products and you should take care of keeping to the recommended storage recommendations. We cannot accept any returns of sub-standard quality due to your own incorrect handling and storage. Products will be delivered using insulated containers to keep the products cold. Once it has been delivered, all risk regarding the product temperature shall pass to you and it shall remain your responsibility to ensure that your products are stored in the correct conditions and temperatures. We reserve the right to send any returned product for technical analysis if and where required and will provide an outcome within 10 (ten) business days upon receiving the returned goods.Due to our obligation and commitment to public health and safety, we cannot accept returns of perishable products that have been bought incorrectly due to customer fault or where a customer had a change in mind. Please check all your purchases upon delivery or receipt thereof.
If you are not satisfied with the quality of a non-perishable product, based on a physical defect of the product (meaning that the product is objectively not complying with the required standard), you may return the product for a refund and/or replacement, subject to the following. Proof of purchase is provided, the product with/in its original packaging is returned, and reason for return should be that the product is defective or sub-standard product.Please inspect the products properly upon delivery. If any of the products which you may receive are inaccurate or defective, you should not accept the product and return the product immediately with our delivery vehicle. Once you have inspected any perishable product and you have accepted it, it may not be returned unless it complies with the requirements as specified.
RTR meat commodities operates https://www.weunderstandbiltong.co.za. This page informs the you the user of our policies regarding the collection, use and disclosure of personal information we receive from the user of this site. We use the information only for providing and improving the site for your convenience. By using the site you agree to the collection and using of information in accordance to our policy. While using our site we may ask to provide us with certain identifiable information that can be used to contact or identify you. Personal identifiable information may include, but is not limited to your name. Like many sites, we collect information that your browser sends whenever you visit our site. This log data may include information such as computers IP address, browser type, the pages of our site that you visit, the time and date you visit, the time spent on those pages and other statistics.